At Treasure Naturals, we strive to provide high-quality products that meet your expectations. However, if you receive a defective item, we are here to help.
Refunds for Defective Items:
– We accept returns and provide refunds only for items that are defective or damaged upon arrival.
– To initiate a return, please contact our customer service within 14 days of receiving your order. You can reach us at any of our social media pages Treasure Naturals _uk on Instagram and FB or chat us at on WhatsApp +44 7596 066585
– Please provide your order number and a description of the defect when contacting us.
Return Process:
1. Once your request is approved, we will issue you a return shipping label.
2. Pack the defective item securely in its original packaging, including all accessories and documentation.
3. Ship the item back to us using the provided label.
Refund Processing:
– Upon receiving the returned defective item, we will inspect it and process your refund within 7-10 business days.
– Refunds will be issued to the original payment method used at the time of purchase.
Non-Defective Items
– Please note that we do not accept returns or provide refunds for non-defective items.
Thank you for choosing Treasure Naturals. We appreciate your understanding and support!
