At Treasure Naturals, we strive to provide high-quality products that meet your expectations. However, if you receive a defective item, we are here to help.
Refunds for Defective Items:
- We accept returns and provide refunds only for items that are defective or damaged upon arrival.
- To initiate a return, please contact our customer service within 14 days of receiving your order. You can reach us at any of our social media pages Treasure Naturals_uk on Instagram and FB or chat us on WhatsApp +44 7596 066585.
- Please provide your order number and a description of the defect when contacting us.
Return Process:
- Once your request is approved, we will issue you a return shipping label.
- Pack the defective item securely in its original packaging, including all accessories and documentation.
- Ship the item back to us using the provided label.
Refund Processing:
- Upon receiving the returned defective item, we will inspect it and process your refund within 7-10 business days.
- Refunds will be issued to the original payment method used at the time of purchase.
Non-Defective Items
- Please note that we do not accept returns or provide refunds for non-defective items.
Thank you for choosing Treasure Naturals. We appreciate your understanding and support!